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Microsoft

Workplace Analytics

"You are always so helpful, collaborative, and have deep knowledge of the product. I appreciate you taking time to answer my questions, track something down, or lend an eye. It's great working with you!"
— Stacy (Senior Designer)

Challenge

What can we do to help people not only increase productivity at work but also in life?

Many workers aren’t happy with their work/life balance. Workplace Analytics set out to change this by tapping into data from everyday collaboration in Office 365 to help shape positive collaboration habits, enabling workers to take back their time to achieve more. Through insights around coaching, relationships, collaboration, and wellbeing, the product also helps managers be betters agents of change.

Central to the product is the ability for analysts to create complex, custom queries, which posed this challenge: how does the user experience balance the amount of decisions a business analyst has to make in the tool while maintaining a comprehensible workflow for new and experienced users? Users also expressed concerns over privacy and how their data could be used, so controlling data access and ensuring flexible privacy controls were of paramount importance.

Process

I helped to conceptualize the application's workflow and visual design collaboratively with other designers, product leadership, developers, and technical copywriters.

Each feature required a full interaction model to be designed, from task initiation to completion. This involved collecting user research and testing initial concepts, doing rapid prototyping, getting feedback from colleagues and external stakeholders, and fast iterations.

The outcome of the process was high-fidelity mockups that were shared with the dev team, following through together to make sure final product was mapping to the design. Additionally, I collaborated with a motion designer on motion philosophy and interactivity for individual components to prototype and share with developers.

Exploring concepts for creating, managing, and tracking plans


The product began as a result of Microsoft's acquisition of VoloMetrix. Above is the original platform that evolved into Workplace Analytics.


User research: In order to validate information architecture decisions, I worked with our PMs and researcher to develop a card sorting study and present our findings to the stakeholders responsible for the pages we tested.

Design system


Defining form field states throughout the application

A style guide and pattern library was established to provide guidance and share assets betweeen designers working on the product. We based the components off of a core set of principles, bridging motivation with outcomes. The patterns covered both perceptual requirements, such as colors, type, and illustration style, as well as functional components, including buttons, cards, and layouts.

Solution

Workplace Analytics sought to solve the issue of collaboration overload by providing analysts and managers an anonymized look at top performers in the organization in order to learn from best practices and identify internal structures that are inhibiting worker effectiveness. MyAnalytics, the counterpart to Workplace Analytics, lets workers monitor their own after-hours activity to identify patterns in their activity and opportunities for improvement. Together these products work hand-in-hand to promote healthy collaboration habits at the organization, team, and individual levels.


Interactive homepage tiles concept


Flyout navigation reduced clicks needed to visit common pages


Group card hover and delete interaction


Create, manage, and track plans and goals (working file)


Mobile dashboard concept

Visit: Workplace Analytics